Customer Rights-Responsibilities

Customer Rights:

Be given timely, appropriate and quality professional home care services without discrimination.
Be provided with proper products and services as ordered by a qualified health care professional.
Receive products in proper operating condition according to the manufacturer’s specifications.
Receive fair treatment.
Request a detailed explanation of your bill for products and services.
Be communicated with in a way that you can reasonably understand.
Refuse equipment, products or services, accepting full responsibility for that refusal.
Choose your provider of home care services.
Be assured of confidentiality, to review your records, and to approve or refuse the release of records.
Have competent and qualified people carry out the services for which they are responsible.
Voice your grievances and recommend changes without fear of reprisal.
Report concerns about patient safety without fear of reprisal.
Be given reasonable notice of discontinuation of service and information on optional available providers.

Dial 911 whenever a life-threatening medical emergency arises.
Provide complete and accurate information regarding your medical history and billing information.
Comply with your physician’s orders and plan of care.
Use and care for the equipment provided and not allow use by anyone other than the authorized patient or care providers.
Contact us about any equipment malfunction or defect, and allow our staff opportunity to correct the problem.
Advise us of any changes in your status, including address, medical condition, and billing information.
Assume payment responsibility for services not covered by your insurance carrier, except when not allowed by law.
Maintain a safe home environment for the proper utilization of equipment.
To report to us any concerns about patient safety or occurrences of patient falls.
Pay for the replacement costs of any equipment damaged, destroyed, or lost due to misuse, abuse or neglect.